Beneficiary Guide


What is TraceDonate?

TraceDonate is a donation platform powered by blockchain technology that offers end-to-end transparency.

Receive donations direct from individual or institutional donors connected to the platform by international NGOs, charities and humanitarian organisations. TraceDonate provides you with a unique AID:Tech ID as part of your account, where you can manage your entitlements, make payments and build up your unique personal history.


How does it work

Leveraging blockchain technology, the donation process tokenizes items (cash, utilities, groceries, medical products etc). Organizations make these available to donors, and you, as beneficiary, can receive donation of these items direct to your TraceDonate account.


How do I register

Register online

Register here with a valid email address, mobile number and password.

When you register with TraceDonate, you will receive an email asking you to verify the email address you gave us during the registration process. Click on the link contained in the email, or cut and paste it into your browser, and you will be shown a page confirming that your registration is complete and verified.

At your first login, you’ll have the option to enable SMS/App-based multi-factor authentication, and to select your 4-digit pin for making payments.

By registering for a TraceDonate account, you’ll be asked to accept the Terms & Conditions.


Register in person

This information is provided by your organization, please contact them for more information.

To register in person, you are required to provide contact information and to bring with you a number of documentation, the request may include:

  1. Proof of identity

  2. Proof of residence

An account set up confirmation will be sent to your email address. Follow the instructions and once completed, you can immediately begin to use your ID.


Why do I need to register and sign in

By registering for an account, you are provisioned with a unique AID:Tech ID in the process which is an integral part of your account. A unique ID is required in order to receive digital delivery of items, receive notifications and access to a personalised history.


How do I start making payments

You can purchase your goods and services online or in-store.


You can make purchases via merchants connected with you on TraceDonate. Select ‘Make Payment’ and select ‘Merchant’ before proceeding with purchase.



When making a purchase in-store, you’ll be asked to provide your AID:Tech ID at checkout. By scanning the ID, merchants will be able to proceed with the purchase; by recording the purchase to your ID and to verify your purchase using your 4-digit pin.


I did not receive my verification email/SMS.

For email verification, make sure you are connected to the internet. Please check that that communication is not restricted by VPN or firewall. You can also do a search for emails from Lastly, please make sure you are checking the same email account as the one used for registration.

For SMS verification, please make sure you are connected to your data/wireless service. Please check that that communication is not restricted by VPN or firewall. Lastly, please check that you have entered the correct country code and phone number at registration.


How do I update my information on my TraceDonate account?

You can update your information, including mobile number by visiting ‘My Settings’ after signing into your account.


I still need to contact support, what do I do?

Write to us.