Merchant Guide


How do I become a merchant on TraceDonate

Register with a valid email address, mobile number and password.

When you register with TraceDonate, you will receive an email asking you to verify the email address you gave us during the registration process. Click on the link contained in the email, or cut and paste it into your browser, and you will be shown a page confirming that your registration is complete.

Provide the verification information as instructed, where you can also enable multi-factor authentication.

By registering for a TraceDonate account, you’ll be asked to accept the Terms & Conditions.


Why do I need to register

In order to accept payments from end-beneficiaries on TraceDonate, you’ll need to be registered and verified by your partner organization. Your partner organization connects you with end-beneficiaries and allocates real-life assets (items), such as food and medical aid, which you can distribute as part of their programme.

Every payment you receive from end-beneficiaries will produce a record of transactions with which you and your partner organization can complete settlement with.


Merchant verification

At the first login after registration, you’ll be asked to provide a number of documents as part of the merchant verification process. Once these documents have been uploaded, please await verification by your partner organisation. You’ll receive an email notification once the verification process is complete, at which point you can begin to accept payment from end-beneficiaries and distribute goods and services.

Documents request may include:

  1. Proof of identity

  2. Proof of residence

  3. Proof of store ownership


Why do I need to be verified

As merchant, you play a crucial role in making sure that goods and services are distributed to end-beneficiaries on the ground. The verification process conducts the necessary due diligence to enable your store’s inclusion in your partner organisation’s programme.


How do I start accepting payments

End-beneficiaries can either purchase your goods and services online or in-store.


End-beneficiaries can make purchases online for services such as electricity and gas. If this is the case, you are not required to do anything to accept payment. You are required to deliver the services once payment has been accepted.



End beneficiaries can also visit your store to purchase goods and services. Scan the beneficiary’s AID:Tech digital ID at the point of check out to complete the process.


How do I complete settlement

You will have a prior agreement in place with your partner organisation that details the method of settlement, as well as the frequency (weekly, monthly etc). If you have any questions about settlement please contact your partner organisation directly.


I did not receive my verification email/SMS.

For email verification, make sure you are connected to the internet. Please check that that communication is not restricted by VPN or firewall. You can also do a search for emails from Lastly, please make sure you are checking the same email account as the one used for registration.

For SMS verification, please make sure you are connected to your data/wireless service. Please check that that communication is not restricted by VPN or firewall. Lastly, please check that you have entered the correct country code and phone number at registration.


How do I update my contact information on my TraceDonate account?

You can update your phone number by visiting ‘My Settings’ after signing into your account.


I still need to contact support, what do I do?

Write to us.